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How to Reset Your Password

Objective:

  • Update a Password if I Can't Remember my Password
  • Can't login
  • Cannot login
  • Change Expired Password
  • Forgot my Password
  • Need a New Password

Environment:

  • Clio Manage

Additional Information:

  • Error message: Couldn't log you in with that email/password combo. If you're stuck, you can reset your password.
  • You must be logged out of Clio in order to complete these steps.
  • This process works for both Clio users and Clio Connect.

Procedure:

  1. Go to Clio (app.clio.com or eu.app.clio.com) or click on the Clio Connect link in your email. 
  2. Click on Forgot Password.
  3. Enter the email associated with your account in the Email field.
  4. Click on Reset Password.
  5. Open up your email inbox. (Check your spam/junk folders if not delivered within a minute)
  6. Locate and open the email titled You have requested to change your password; if you see multiple emails, select the newest one available.
  7. Click the link in the email.
  8. Enter your updated password in the grey New password field.
  9. Type it in again in the grey Confirm new password field.
  10. Click on Reset Password.
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