How to Reset Your Password

Objective:

• How do I Reset my Password in Clio Manage?
• How do I Reset my Password in Clio Grow?
• Update a Password if I Can't Remember my Password
• How to Send a Reset Password Link in Clio Manage
• Forgot my Password
• Need a New Password
• Reset Password
• Can't login
• Cannot login

Environment:

• Clio Manage
• Clio Grow

Additional Information:

• Error message: Couldn't log you in with that email/password combo. If you're stuck, you can reset your password.
• You must be logged out of Clio in order to complete these steps.
• This process works for both Clio users and Clio Connect.

Procedure:

**Make certain the new password shows as STRONG when being created**

Clio Manage / Clio Connect

1. Go to Clio Manage
   • app.clio.com for North America
   • ca.app.clio.com for Canadian
   • eu.clio.com for EMEA
2. Enter the email associated with your account in the Email field
3. Click on Next:Password
4. Click on I Forgot my password?
5. Click on Send reset password instructions
6. Open up your email inbox (Check your spam/junk folders if not delivered within a few minutes)
7. Locate and open the email titled You have requested to change your password; if you see multiple emails, select the most recent, as that will be the only link that will work
8. Click the link in the email
9. Enter your updated password into the grey New password field
10. Type it in again into the grey box Confirm new password field
11. Click on Reset Password

Clio Grow

1. For European users go to eu.grow.clio.com and for North American users go to grow.clio.com
2. Enter the email associated with your account in the Email field
3. Click on Next:Password
4. Click on I Forgot my password?
5. Enter the login email address associated with your account in the Email field
6. Click on Send reset password instructions
7. Check your email account for the password reset email (Check your spam folder if not delivered within a few minutes)
8. Follow the link and instructions to reset your password