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KCS - How to Reset Your Password

Objective:

  • Update a Password if I can't Remember my Password
  • Can't login
  • Change Expired Password

Environment:

  • Clio Web App 

Additional Information:

  • Error message: Couldn't log you in with that email/password combo. If you're stuck, you can reset your password.
  • You must be logged out of Clio in order to complete these steps

Procedure:

  1. Go to app.clio.com or eu.app.clio.com
  2. Click on Forgot Password 
  3. Enter the email associated with your account in the Email field 
  4. Click on Reset Password  
  5. Open up your email inbox 
  6. Locate and open the email titled You have requested to change your password; if you see multiple emails, select the newest one available
  7. Click the link in the email 
  8. Enter your updated password in the grey New password field
  9. Type it in again in the grey Confirm new password field
  10. Click on Reset Password 
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