2017

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KCS - How to Update my Password if I can't Remember my Password

Objective:

  • Updating a password 

Environment:

  • Clio Web App 

Additional Information:

n/a

Procedure:

You must be logged out of Clio in order to complete these steps. 

  1. Open the webpage app.clio.com or click here. 
  2. Select Forgot Password 
  3. Enter the email associated in the account in the Email field 
  4. Select Reset Password  
  5. Open up you email inbox 
  6. Locate and open the email titled You have requested to change your password. If you see multiple emails, select the newest one available. 
  7. Click the link in the email 
  8. Enter your new password in the two fields 
  9. Select Reset Password 
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