Issue:
- Why hasn't this Matter/Contact gone over to Google Drive?
- Why isn't the Google Drive document integration working?
Environment:
- Clio Manage
- Google Drive
Additional Information:
- It can take up to 24 hours for the initial sync of Google Drive to complete.
Cause:
- There are a few possible causes for this issue.
Resolution:
- It can take up to 10 minutes from the point where a Matter is created in Clio and the Matter folder is created in Clio. To resolve this:
- In Clio View the Matter
- Click the Documents subtab
- Click Google Drive
- Click Create Folder
- Check to see if the Matter folder was created in Google Drive
- Sometimes the Google Drive sync is set up in the incorrect Google account. To resolve this:
- In Clio View the Matter
- Click the Documents subtab
- Click Google Drive
- Click Upload
- Either click Add Files or drag a document into the Drag files here area
- Click Start Upload
- In Drive search for the Document you uploaded
- If you find it, Google Drive is set up in the correct account
- If you do not find it:
- Disconnect your Google Drive sync (see here)
- Open an incognito window or another web browser
- Log into Clio
- Set up the Google Drive sync (see here)