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Why Can't I Change My Login Email?

Issue:

  • Unable to Update Login Email Address

Environment:

  • Clio Manage

Additional Information:

n/a

Resolution:

If your email address has already been used for another Account's login it will have to be disabled and released to be able to be used again for your current Account. This can also occur if the User has an existing Clio for Client (previously known as Clio Connect) account. 

If the issue is not related to Clio for Co-Counsel, then please reach out to Clio Support at 1-888-858-2546 ex. 2 for assistance with this.

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