KCS - Why isn't My Client Coming Up in a Search?

Objective:

  • Locate a Client
  • Searching for Clients with Global Search
  • Recover Contact
  • Conflict search
  • Missing Client

Environment:

  • Clio Web App
  • Clio iPhone App
  • Clio iPad App
  • Clio Android App

Additional Information:

n/a

Answer:

  • Clients whose names include accented characters will not come up if searching with unaccented characters
  • Deleted Clients will not appear in searches but can often be recovered
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