Why Isn't My Client Coming Up in a Search?

Objective:

• Locate a Client
• Searching for Clients with Global Search
• Recover Contact
• Conflict search
• Missing Client

Environment:

• Clio Web App
• Clio iPhone App
• Clio iPad App
• Clio Android App

Additional Information:

Recently created contacts may take some time to be indexed by the search engine—please wait a few minutes and try again.

Answer:

• Clients whose names include accented characters will not come up if searching with unaccented characters
• Deleted Clients will not appear in searches but can often be recovered
• If a Contact's name has been changed, you will see a record of this in the Firm Feed