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Why Am I Receiving the Error Message: Sorry, the Email Alias Wasn't Saved Due to the Following Errors: Email is Not Unique?

Objective:

  • Adding an email Alias and receiving a message that email is not unique. 

Environment:

  • Clio Manage 

Additional Information:

To contact Clio Support, please see here

Answer:

There could be two reasons for this message:

  • The email is considered a "safe email", and no action is required. An email address is a "safe email" if:
         - The email address is associated with a user (active or deactivated)
         - The email address is associated with a Clio Connect account
         - The email address is already added as a Maildrop Alias
  •  The email is being used by a deactivated User.  To check, please follow the steps below: 
    1. In the left sidebar, click on Settings
    2. From the first column of options, click Manage Users
    3. Click on Filter
    4. Select Show All Users
    5. If this if the cause, please contact Clio Support to have the email released.
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