This article may be out of date!
Visit the New Knowledge Center

How to Fix Multiple Contacts with the Same Email Address


  • Merge multiple Contacts with the same Email
  • Invalid Email Address error when sharing  


  • Clio Manage

Additional Information:

Make sure one of the Emails is set to "Primary"


  1. Locate each version of this Contact by searching the Email Address in the search bar
  2. Open each Contact in a different tab
  3. Edit each Contact to include a number in their name so you can tell them apart (ie John Doe 1)
  4. Locate the Contact with the Clio Connect email address
  5. Move any information not in this Contact Card over from the other Contact Cards
  6. Delete all other Contact Cards and keep the one with the Clio Connect Address


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality