Issue:
- Unable to add a user
- Can't add a new firm member
- Keep receiving error message
Environment:
- Clio Manage
Additional Information:
- If the other email is associated with a paid Clio account that is in a canceled state, contact Support.
- Another reason this might happen is if the email address has been previously used by another user who is currently deactivated. If this is the case, see here.
Cause:
- The email address is already in use by another paid Clio account. Each email address can only be associated with one paid account.
Resolution:
- The user will need to update the existing email from the other account in order to use the email already in use or they can create a different email for the current account.
- For further assistance with this issue, you may contact Clio Support via our in-app chat or by calling 1-888-858-2646 ext 2 (toll-free)