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Error Sending Invitation to a New User: Email Has Already Been Taken


  • Unable to add a user 
  • Can't add a new firm member 
  • Keep receiving error message 
  • Unable to send new user Invitation


  • Clio Manage

Additional Information:

  • If the other email is associated with a paid Clio account that is in a canceled state, contact Support. 
  • Another reason this might happen is if the email address has been previously used by another user who is currently deactivated. If this is the case, see here.
  • A previous email change may still be pending and the User will need to log in with that email before it is reflected in your Clio Manage account. 


  • The email address is already in use by another paid Clio account. Each email address can only be associated with one paid account.


  • The user will need to update the existing email from the other account in order to use the email already in use or they can create a different email for the current account.
  • For further assistance with this issue, you may contact Clio Support via our in-app chat or by calling 1-888-858-2646 ext 2 (toll-free) 


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