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Error sending invitation: Email has already been taken


  • Unable to add a user 
  • Can't add a new firm member 
  • Keep receiving error message 


  • Clio Manage

Additional Information:

  • If the other email is associated with a paid Clio account that is in a canceled state, contact Support. 
  • Another reason this might happen is if the email address has been previously used by another user who is currently deactivated. If this is the case, see here.


  • The email address is already in use by another paid Clio account. Each email can only be associated with one paid account.


  • The user will need to update the existing email from the other account in order to use the email already in use or use a different email for the current account being created.
  • For further assistance with this issue, you may need to contact Support via chat or call at 1-888-858-2646 x2. 


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