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Why Won't My Invoice IDs Change?

Objective:

  • Bill Numbers Not Counting Upwards
  • Bill IDs Not Generating Properly After I Customized 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

If you have edited an Invoice ID, the next Invoice will count up from the last highest number. This will not be so if the Invoice ID is hyphenated or not a whole number (ie 17-0001). 

If the last highest number is on a Voided Bill and you are looking to reduce the number, please contact Customer Support at 1-888-858-2546 option 2, to have the Bill ID edited internally.

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