Why is the Billed Hours Total per Timekeeper Wrong?

Issue:

• The Billed Hours Total per Timekeeper on a Bill are not as expected

Environment:

• Clio Manage

Additional Information:

n/a

Cause:

Inadvertent assignment of hours to another Clio user

Resolution:

1. Review the line items on the Bill for accuracy
2. Delete a Draft Bill or Void an Approved Bill once error is identified
3. Edit the relevant Time Entries under the global or Matter Activities sub-tab to correct the Clio user
4. Generate a new Bill