2017

Download for FREE

KCS - I Cannot Reset the Password For My Clio Connect Account

Issue:

  • Unable to reset the password for Clio Connect

Environment:

  • Web app

Additional Information:

n/a

Cause:

When you sign up for a trial account using the same email address as your Clio Connect account, you are unable to change the password associated with the Clio Connect account until the trial account has been confirmed

Resolution:

  1. Locate the Clio confirmation email that was sent to the email address in question
  2. Confirm the creation of the trial account and set the password at this time which will be used for both the trial and Clio Connect account

 

Was this article helpful?
Have more questions? Submit a request