Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Why Isn't My Backup Code Working?


  • Why Isn't My 2FA Backup Code Working
  • Why is Two Factor Authentication Backup Code not being accepted
  • Access my Clio account with 2-factor security
  • Can't login with backup code


  • Clio Web App

Additional Information:



  • Ensure that you are using the full 8 digit backup code
  • Check that you are using a backup code that has not been used before
  • Make sure to select Use Backup Verification Code on the "2-step Verification" screen
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality