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Why Isn't My Two-Factor Authentication (2FA) Backup Code Working?

Objective:

  • Determine why my 2FA backup code is not being accepted.
  • Access my Clio account with two-factor security.

Environment:

  • Clio Manage.

Additional Information:

Answer:

  • Ensure that you are using the full 8 digit backup code.
  • Check that you are using a backup code that has not been used before.
  • Make sure to select Use backup security code on the two-factor authentication screen before entering the code—it does not work in the "Password" field.
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