Objective:

• Determine why my 2FA backup code is not being accepted.
• Access my Clio account with two-factor security.

Environment:

• Clio Manage.

Additional Information:

• See sections on "Backup Codes" and "Can't Sign In" in How To Set Up Two-Factor Authentication.

Answer:

• Ensure that you are using the full 8 digit backup code.
• Check that you are using a backup code that has not been used before.
• Make sure to select Use backup security code on the two-factor authentication screen before entering the code—it does not work in the "Password" field.