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Why Can't I See Another User's Documents?

Question:

  • Why can't I view any documents?
  • Documents are not viewable
  • I cannot see a Matter
  • Documents are missing

Environment:

  • Clio Manage

Additional Information:

  • If you are unable to see another user's documents (but another user can see them), it is likely you do not have matter permissions.
  • For details on how to change a Matters Permissions, please click here.

Answer:

There are no permissions in Clio for Documents. Documents can be viewed by the entire firm, so restricted access would be tied to a Matter's permissions.

 

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