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How to Download Documents Without Fasterlaw

Issue:

  • I have the FasterSuite and I cannot download files and documents from Clio
  • I have the FasterLaw Chrome Extension and am not able to access files
  • I cannot access the FasterLaw servers. How can I get into my Clio files?

Environment:

  • Clio Manage
  • FasterLaw

Additional Information:

  • n/a

Cause:

If FasterLaw is unavailable, the Chrome Extension will attempt to connect to the FasterLaw servers instead of trying to download the file or document.

Resolution:

In the FasterLaw Chrome Extension, there is a setting to turn off "Open Documents with Faster Suite:". This will allow you to download documents normally by clicking on the link.

fasterlawextension.png

 

Alternatively, you can select one or more files with the checkbox, and click Download to start a download of these files. A "zipped" or compressed file will download on your computer containing these documents. 

mceclip0.png

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