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Why am I not receiving email notifications when Matter status is changed?

Question: 

  • I am marked as recipient of Matter notifications but I am not receiving any emails when Matter status is changed
  • Not receiving Matter status change notification

Environment:

  • Clio Manage

Additional Information:

You will only receive a notification if the Matter status is changed by a user other than yourself. 

Answer:

Matter status change notifications are sent in-app. It does not send out an email notification. You can see your notification by clicking on the bell icon on the top right corner of your Clio Manage screen.

 

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