Passes to the Clio Cloud Conference are $99. Invest in your firm's success today.

Will Retrying a Failed Payment in LawPay Update a the Payment Plan Associated in Clio?

Question:

  • If I retry a failed payment within LawPay that's associated with a Payment Plan in Clio, will that goes against the "Total Payment Up to" amount? 

Environment:

  • Clio Manage
  • LawPay

Additional Information:

  • For more information about how to retry a failed credit card transaction attempt in LawPay, click here.

Answer:

No, it will not. 

The alternative is to cancel the payment and re-create it with the leftover amount assuming once the transaction gets approved in LawPay, or;

 

Set the next payment date to the soonest business day and then revert back to the date preferred once the transaction has been approved.

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality