Issue:

• When I use Matter Number Override, I see a confirmation but the number doesn't change.
• The Preview for Matter Number Override doesn't change

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

Matter Number Override will not work with the "Manual for each matter" setting. This feature will only override Preset or custom matter numbering.

Resolution:

Use the [Edit matter] button in the Matter screen to manually update the Matter Number.