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When I Click on Join Zoom Meeting from an Event I Created, it says "Waiting for Host"

Issue:

  • Zoom meetings won't load 
  • Waiting for Host - but nothing happens after that

Environment:

  • Clio Manage
  • Zoom 

Additional Information:

  • n/a

Cause:

This is due to the Zoom integration being set up for a different user

Procedure:

  1. In Clio Manage click Settings > Contacts and Calendar Sync
  2. Disconnect your Zoom Integration - **warning** this will break the connection with any Zoom Meetings that have already been set up
  3. Click on "Sign into Zoom"
  4. Enter your own login information 
  5. Authorize Clio and Zoom 
  6. Clicking on the link in a Clio event will now open the Zoom meeting

 

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