Collect eCheck and card payments directly through Clio. Find out how.

Internal / Secure Messages Conversations Page


Clio allows for a user to send Internal / Secure Messages (or "Communications") to contacts, clients, and even other users of their firm. The Conversations page is the location to view the entire conversation (thread) as well as participate in the conversation if you are one of the included parties.


Accessing the Conversations page

The Internal / Secure Messages conversations page can be accessed either via the global communications tab or from any individual contact or matter. First, locate the Internal / Secure Message from the communications tab and then use the dropdown to select View. You can also simply click on the Subject of the message to access the conversations page.



Viewing the Conversation

On the conversations page, you will be able to view all Internal / Secure Messages that have been shared in the thread. There are 3 main components to the conversations page:

1. Header

  • Conversation subject 
  • Linked Matter
  • Participants in the conversation
  • Attached documents

2. Conversation

  • Messages sent by each participant
  • Date and time of the message sent

3. Reply field

  • Message Reply
  • Attach a document



Attaching a Document

Documents can be attached to a message. To do so click the attach a document button and upload a file from your computer to send with your Internal / Secure Message.

Shared documents will appear in the contact or matter folder, depending on whether the conversation is linked to a matter.



Conversation Permissions

In order to access a conversation, you must either:

  • be a participant on the secure message thread, or
  • have permissions to view the matter that is linked to the conversation

If you have permission to view the matter but are not a participant in the conversation, you will have view-only access to the thread but will not be able to send messages.



Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality