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Why Do I See Unread Messages When I Don't Have Any?

Question:

  • How Do I Get Rid of Unread Message Notification When I Don't Have Any Unread Messages?
  • How Do I Make Unread Messages as Read When I Don't Have Any Unread Messages?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Procedure:

  1. Go to the Communications subtab either under Matter or Contact
  2. Go to Secure Messages
  3. Go to the Filters button which is on the right hand side 
  4. Filter for Unarchived and Unread messages
  5. Do this for both My Threads and Matter Threads subtabs which are on the left hand side under the Secure Messages subtab
  6. Click on all Unread messages to mark them as Read

 

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