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Issue: Your Google Drive Authentication has expired. Reauthorize account

Issue:

  • Unable to connect Clio to Google Drive, user sees: Your Google Drive Authentication has expired. Reauthorize account
  • See loading page when trying to reauthenicate Google Drive

Environment:

  • Clio Manage
  • Google Drive 

Additional Information:

  • n/a

Resolution:

Procedure 1:

  1. Double check if Google Drive sync was originally syncing with another Google account and use this Google account to login.
  2. After syncing with this original Google Account, disconnect and login with the Google account you want to use.

Procedure 2:

  1. Click on Settings 
  2. Click on Contact and Calendar Sync 
  3. Click on Configure for Google contacts and calendars 
  4. Disconnect the Google account 
  5. Open an incognito window 
  6. Log into Clio Manage 
  7. Click on Setting and Set up Contact and Calendar Sync
  8. Click on Setting and Documents
  9. Click on the Document Sources subtab 
  10. Click on Configure Google Drive 
  11. Click on Link Google Drive account
  12. Log into Google Drive if you are asked
  13. Click Allow

 

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