Objective:

• How to Permanently Remove a Matter Folder on Dropbox?
• When I Delete a Duplicative Matter Folder in Dropbox, Clio Keeps on Recreating that Matter Folder

Environment:

• Clio Manage
• Dropbox

Additional Information:

• To Learn How to Change the Matter Status on Clio Manage, click here

Cause:

Clio will create a Matter folder when the Primary Subscriber configures Dropbox to "Synchronize matters with a status of Open, Open and Pending, or All". 

Procedure:

1. Click on Settings on the lefthand side in Clio Manage 
2. Click on Documents 
3. Click on Document Sources subtab 
4. Click Configure Dropbox
5. Under Synchronize matters with a status of select either Open or Open and Pending
   
   
6. Click Save Changes
7. Find the Matter in Clio Manage 
8. Click on Edit Matter
9. Select a "Closed Date" to close the Matter
   
   
10. Save Matter 
11. Go to the cloud-based Dropbox, and delete the Matter Folder 

Please note: Only the Primary Subscriber can change this Setting in Clio Manage.