Question:

• Why is my user getting an error when they click the invite link I sent them?

Environment:

• Clio Manage

Additional Information:

• n/a

Answer:

It is likely that this user has already used this link and has created their account. Have them navigate to account.clio.com and try logging in. If they do not remember their password, they can use these steps to reset their password. 

If this does not resolve the issue, please contact our Support Team.