Objective:

• Not forwarding emails to Clio using the Maildrop address

Environment:

• Clio Manage

Additional Information:

• For information on Forwarding Emails to Matters click here. 
• For information on Adding Email Aliases click here. 

Answer:

Clio is designed to only recognize your own user login email and will prevent other email addresses from using the email Maildrop address to link files and information to Matters. Emails from other email addresses will be blocked unless added as an Email Alias within your Clio account.