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Why Is the Wrong 'Outstanding Balance' Showing in the Matter Dashboard?

Question:

  • My matter bill tells me that a certain amount is due, but the matter dashboard 'Outstanding Balance' section shows a higher/lower amount due. Why is that?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

This is because your matter is included in a multi-matter bill.

Please reference the multi-matter bill for the correct amount due on the specific matter for which you are viewing the dashboard, as it would match what is remaining to be paid for that specific matter on this bill.

 

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