Issue:
- Getting the error message "The Envelope Allowance For the Account Has Been Exceeded" when creating an E-sign Document
Environment:
- Manage
Additional Information:
- n/a
Resolution:
Instead of clicking on E-Sign for the document, you may have accidentally clicked the Docusign link instead. That error message is associated with Docusign and you will require a Docusign account in order to create an E-Sign Document. Please ensure that you click on the E-Sign link versus the Docusign link when creating the document.