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Error Message "The Envelope Allowance For the Account Has Been Exceeded"

Issue:

  • Getting the error message "The Envelope Allowance For the Account Has Been Exceeded" when creating an E-sign Document

Environment:

  • Manage

Additional Information:

  • n/a

Resolution:

Instead of clicking on E-Sign for the document, you may have accidentally clicked the Docusign link instead. That error message is associated with Docusign and you will require a Docusign account in order to create an E-Sign Document. Please ensure that you click on the E-Sign link versus the Docusign link when creating the document. 

 

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