Issue:

• Clients have signed documents in Grow, but I cannot view them and the Status is still showing as Pending on the matter page in Grow

Environment:

• Clio Grow

Additional Information:

• n/a

Cause:

There are multiple documents with the same name sent to the client.

Resolution:

Please remove documents with duplicate names from the matter's Workflow tab.

1. Click Options under the Pending status
2. Click Delete Document
3. Click Delete Document button