Will Automated Bill Reminders be Sent for Bills that are Several Years Old?
Question:
- Is the Automated Bill Reminders Feature retroactive for old overdue bills?
- Are the automated bill reminders retroactive?
Environment:
Additional Information:
Answer:
- Yes. The reminders will be sent on schedule, regardless of when the reminder feature was turned on. This means that your clients with bills from several years in the past will continue to receive reminders ‘on schedule’ even if they are enabled significantly after their issue date. Turning on and off reminders will not impact this schedule.
