Collect eCheck and card payments directly through Clio. Find out how.

Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.

Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

My Profile Picture is Grey in the Email When Sharing Through Clio Connect

February 17, 2021 17:48

Issue:

Why is my profile picture grey when sharing through Clio Connect?
Profile Picture is greyed out in the Clio Connect Email.

Environment:

Clio Manage
Clio Connect

Additional Information:

For instructions on how to clear your cache click here.
For instructions on how to upload your Profile Picture click here.

Answer:

This would be due to a browser caching issue, to resolve it, you would need to delete your profile picture, clear your cache, and then re-upload your profile picture.