Introducing The Law Community, the online community just for Clio customers. Sign up now.

Not a Clio customer? Learn more about Clio's Billing Software for Law Firms

Why are Communication Logs (Vonage) Coming in as $0?

February 25, 2021 20:10

Question:

Why are Communications being logged but at $0?

Environment:

Clio Manage

Additional Information:

Answer:

When Communications are logged by a 3rd party integration such as Vonage, and the Matter has a billing preference set to Flat Rate. Then any external Time Entries created will be set at $0 unless otherwise adjusted.