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Why are Communication Logs (Vonage) Coming in as $0?

Question:

  • Why are Communications being logged but at $0?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

When Communications are logged by a 3rd party integration such as Vonage, and the Matter has a billing preference set to Flat Rate.  Then any external Time Entries created will be set at $0 unless otherwise adjusted.

 

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