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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.

Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

"Can't Find the Page You Were Looking For" Error Message Pops up When Logging into Clio Connect

March 26, 2021 13:19

Issue:

When trying to view a shared item in Clio Connect, an error message pops up saying that the page can

Environment:

Clio Connect

Additional Information:

Cause:

This issue can be occurring if the email for the Clio Connect account has changed or the item has been unshared with the user while they were viewing the shared item.

Procedure:

Clio Connect User:

Please contact the Attorney or the Firm that shared the item with you and ask for it to be reshared.

Clio Connect Firm:

If a Clio Connect User asks for an item to be reshared, please confirm with them the email address on the Clio Connect account and re-share the item with the user.