This article may be out of date!

Visit the New Knowledge Center

Not a Clio customer? Learn more about Clio's Legal Payments Software

This article is about the LawPay Integration. For information on Clio’s own online payment solution, see here.

Clio Payment Not Showing Authorization Code on Payment Submission Email

May 18, 2022 16:05

Objective:

What does it mean if there is no Authorization Code on an email confirming the payment had been submitted?

Environment:

Clio Manage
LawPay

Additional Information:

Answer:

If there is no Authorization code, this would suggest that the payment had not been processed. Please check your bank statement to see if the charge was taken from your Card.