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"You can't sign in here with a personal account." Error When Syncing Outlook with Clio

Issue:

  • Error when I try to sync Outlook to Clio

Environment:

  • Clio Manage
  • Outlook

Additional Information:

  • To use this integration, you must have an Office 365 Business or Office 365 Enterprise account that includes Outlook calendars. Office 365 Business Standard includes calendars, but non-standard Office 365 does not.

Cause:

The Outlook account you're attempting to sync is a Personal Account.

Resolution:

Connect to a Business Standard account.

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