Collect eCheck and card payments directly through Clio. Find out how.

Why is my Clio Grow Document stuck in "We're Preparing your Document"?


  • The document will not prepare for signing in HelloSign


  • Clio Manage
  • HelloSign


  • Due to the way the original file was saved
  • Please see other causes here


Re-save the file to your device, and then re-attempt the process to prepare the document.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality