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Why is my Clio Grow Document stuck in "We're Preparing your Document"?

Issue:

  • The document will not prepare for signing in HelloSign

Environment:

  • Clio Manage
  • HelloSign

Cause:

  • Due to the way the original file was saved
  • Please see other causes here

Answer:

Re-save the file to your device, and then re-attempt the process to prepare the document.

 

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