- How to deal with a credit card chargeback from LawPay for a Clio Payment
- Removing a Clio Payment from a bill due to a chargeback
- Clio Manage
- The payment that this chargeback was associated with will still remain in Clio as a "Completed" payment, but can be removed from any bills it may be associated with by Clio Support.
- Please contact LawPay Support with any questions you may have about the chargeback.
- Do NOT process a refund for any chargebacks you receive from LawPay. This will complete another refund to the credit card. LawPay processes chargeback refunds as a separate transaction.
- Contact Clio Support to have the payment removed from any bills that it may be associated with.