Introducing The Law Community, the online community just for Clio customers. Sign up now.

Dealing With Clio Payments Chargebacks


  • How to deal with a credit card chargeback from LawPay for a Clio Payment
  • Removing a Clio Payment from a bill due to a chargeback


  • Clio Manage

Additional Information:

  • The payment that this chargeback was associated with will still remain in Clio as a "Completed" payment, but can be removed from any bills it may be associated with by Clio Support. 
  • Please contact LawPay Support with any questions you may have about the chargeback.


  • Do NOT process a refund for any chargebacks you receive from LawPay. This will complete another refund to the credit card. LawPay processes chargeback refunds as a separate transaction.
  • Contact Clio Support to have the payment removed from any bills that it may be associated with.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality