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Cannot Deactivate A User on Manage


  • I am unable to deactivate a user on Clio Manage
  • When I try to deactivate a user on Manage, I receive an error message



  • Clio Manage

Additional Information:

  • n/a



This error message and inability to deactivate a user occurs if the user is the only attorney on the account. 



To resolve this error, ensure that another user on the account is labeled as an "attorney" type. This can be done through these steps: 

1. Go into Setting

2. Click Manage Users

3. Click Edit beside a User other than the one you want to delete

4. Under Subscriber Type, select Attorney

5. Click Save New Information

6. Select Deactivate on the other user 

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