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Cannot Deactivate A User on Manage

Issue:

  • I am unable to deactivate a user on Clio Manage
  • When I try to deactivate a user on Manage, I receive an error message

 

Environment:

  • Clio Manage

Additional Information:

  • n/a

 

Cause:

This error message and inability to deactivate a user occurs if the user is the only attorney on the account. 

 

Resolution:

To resolve this error, ensure that another user on the account is labeled as an "attorney" type. This can be done through these steps: 

1. Go into Setting

2. Click Manage Users

3. Click Edit beside a User other than the one you want to delete

4. Under Subscriber Type, select Attorney

5. Click Save New Information

6. Select Deactivate on the other user 

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