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Issue: No Unarchived Filter in Secure Messages


  • When the customer is in their secure messages under "my threads" and clicks filter, it does not show the option to filter for "unarchived". 


  • Clio Manage

Additional Information:



Not yet diagnosed



  1. Go to Communications
  2. Select My Threads
  3. Select Filters dropdown
  4. Select Archived
  5. Select Apply Filters
  6. Unarchived option should appear
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