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Issue: Time Entries Not Created by Firm Appearing in Activities Screen

Question:

  • Why are there time entries in my activities tab that I didn't create?
  • I am seeing activities with small increments in my activities tab
  • Phantom time entries

Environment:

  • Clio Manage
  • Smith.ai

Cause:

This can be due to the Smith.Ai integration causing time entries to be created

Resolution:

Please disconnect smith.ai integration and the issue should be resolved. 

 

 

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