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Where Do The Emails Go When Clients Respond to Emails That Inform The Clio Connect User That Resources Have Been Shared Through Clio Connect?

Objective:

  • Where Do The Emails Go When Clients Respond to Emails That Inform The Clio Connect User That Resources Have Been Shared Through Clio Connect?

Environment:

  • Clio Manage

Additional Information:

  • Please note this would not apply if a document was shared via link and the end recipient responded to the email notifying them that the document was shared. In this case, the email simply bounces back and is not sent to the user. 

Answer:

When a Clio Connect email is sent, it is being sent by notifications@clio.com, but replies to those emails should be sent to the user that shared the file. The user's email address that shared the file would be within the "reply to" field.

 

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