Collect eCheck and card payments directly through Clio. Find out how.

How Do I Record Telephone Calls and Letters In/Out in Legal Aid Matters?


  • Legal Aid Billing
  • England and Wales Billing
  • Legal Aid Forms
  • LAA
  • Legal Aid billing requirements for England and Wales


  • Clio Manage

Additional Information:

  • This only applies if you are based in England or Wales and have Legal Aid active on your Clio account.


  • Use time duration, instead of units, when recording letters in/out and telephone calls for Legal Aid billing purposes.
  • The Cost Assessment Guideline states that telephone calls may be considered six minutes unless they exceed six minutes in duration. Calls that last six minutes or more in length may be claimed as timed attendance, but not also as a telephone call.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality