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What is "RP_Key"? It appears next to every contact after migration

Question:

  • What does RP_Key mean? 
  • Why is it appearing next to every contact after migration from TABS?
  • How do I fix this so it does not show next to every contact?

Environment:

  • Clio Manage
  • Contact Migration from TABS system

Additional Information:

  • Thus far we have only seen this when migrating from the TABS system

Cause:

Migrating contacts from TABS system into Clio Manage with the custom field "RP_Key"

Resolution:

"RP_Key" is the custom field that was used to link your contacts to your matters during the import into Clio. To correct this so that it does not appear next to every contact, please follow the steps in the below article to delete the RP_Key custom field:

 

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