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Why Am I Not Able To Refund Completed Clio Payment?

Question:

  • There is no refund button is available when trying to refund my Clio Payment
  • Why can't I refund my  Clio Payment?
  • Unable to refund a Trust Payment made through Clio Payments.

Environment:

  • Clio Manage
  • LawPay

Additional Information:

  • n/a

Answer:

  • Trust Payments made through Clio Payments cannot be refunded.
  • In order to issue a full or partial refund:
  1. Contact LawPay.
  2. Disburse Trust in Clio Manage.

 

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