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Quickbooks Error Code: (6000)

Issue:

  • Quickbooks Error: 6000
  • Invoices with taxes in Clio are not syncing over to Quickbooks Online
  • Inline tax configuration does not support primary and secondary tax on a line item

Environment:

  • Clio Manage
  • Quickbooks Online

Additional Information:

  • n/a

Cause:

Clio's bill settings for Secondary Taxes are incorrect, with the Quickbooks Online sync settings within Clio for Line item tax options is set for Include tax value with corresponding line item and mapping to a secondary tax in QBO.

Answer:

Workaround is:

  1. In Clio, click on Settings on the left main menu
  2. Click on the Billing option under the Clio Settings Column
  3. Click on the checkbox for Enable secondary tax in Clio and click on Save Bill Settings
  4. Click on Settings on the left main menu
  5. Click on Bill Syncing under the System Column
  6. Click on the Configure Settings button for Quickbooks Online
  7. For Line item tax options set it to Include tax value with corresponding line item
  8. Map the Secondary Tax Rate to the appropriate tax code
  9. Click on Save Sync Settings
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