Question:

• Can I save attachments from clients using the Maildrop address?
• Can I save attachments from my email directly into Clio using the Maildrop address?

Environment:

• Clio Manage

Additional Information:

• For more information on viewing the email attachments: Viewing Email Attachments in Clio Manage
• For more information on forwarding emails to Matters: Forwarding Emails to Matters in Clio

Answer:

Yes, when you use the Maildrop address from a specific Matter to log your email and or attachment, the attachment will save automatically to the Matters document storage. However, there is a size limit for uploading file attachments from Maildrop: What is the Size Limit for Uploading Documents Through Maildrop?

Note: When using the Global Maildrop Address, any attachments will not be saved in Clio.