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Cannot Download Multiple Files in Clio

Issue:

  • When downloading multiple files in Clio, nothing happens after clicking download
  • Unable to download multiple files in Clio

Environment:

  • Clio Manage
  • Google Chrome

Additional Information:

  • Clearing cache/cookies will not resolve this issue

Cause:

  • Web browser is blocking multiple downloads

Resolution:

1. In the URL, click the download icon that has a red X over it.

image.png

2. Click Always allow Clio to download multiple files

image__1_.png

3. Re-attempt the download.

 

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