- How to configure a Firewall for Box Applications.
- Why a file Preview may not be uploading
- Why a file is protected and not loading when trying to Preview in Clio
- Clio uses Box to load previews of Files within Clio. If you have a firewall installed, it can sometimes interfere with the Box Application, usually giving the error: "We're sorry the preview didn't load. this document may be protected."
To configure your Firewall for Box Application please follow the steps here